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Terms of Use

Last updated: 2 October 2026

Website ownership

This website, the UK Programme of MR Fertility Global, is duly registered and owned by CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA, with registered office at Rua Romão Ramalho, 33, 7000-671 Évora, Portugal, registered with the Commercial Registry under NIPC 517645815, and registered with the Portuguese Health Regulation Authority (ERS) under no. 176294.

Purpose and scope

These Terms of Use apply to all visitors of the website. Browsing the website implies acceptance of these Terms by the user. CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA reserves the right to change these Terms of Use without prior notice, and any changes will be published on this website. Amended Terms come into force when they are published. By accessing the website after publication, you are deemed to have fully accepted the changes. We recommend that you review the applicable terms regularly.

Content

This website is intended for private use only. Reproducing, transferring, distributing or storing the website and its content without prior written authorisation is prohibited for any purpose other than strictly personal use. CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA reserves the right to change, at any time, the information and commercial offer presented, including services, prices, promotions and commercial conditions. Adding links to our website for commercial purposes without prior authorisation is expressly prohibited. If you find links to this website on other websites, please note that we are not responsible for the origin of those pages or their content.

The photographs on this website are for illustrative purposes only. We recommend that you read the detailed information about each service.

Medical information

The information on this website is general and does not replace a medical consultation. Treatment options, prices and expectations are confirmed individually by Dr Miguel Raimundo after your consultation and tests.

Intellectual and industrial property

All elements of this website are protected by copyright, trademarks or patents. Using the website does not give you any intellectual property rights over the content you access. You may not use any content from this website without authorisation from its owner, or in circumstances permitted by law. These Terms of Use do not grant the right to use any of the trademarks or logos on our website, except where expressly stated by CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA.

Links

CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA allows links to be published on users' and other entities' websites. However, these are not operated or controlled by us, so we are not responsible for, do not approve, and do not in any way support or endorse the content of those websites or the websites linked to or referred to in them. This includes the website of our London partner, London Pregnancy Clinic, which operates under its own terms.

The use of these links is entirely the user's responsibility. In all cases, any link, even if previously authorised, must be removed if CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA requests it.

Liability

CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA excludes any warranty and any liability for inconvenience or damage arising from the use of the internet, in particular service interruptions, external intrusion, computer viruses, or any case of force majeure.

Privacy

CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA promotes the provision of healthcare services with the highest levels of quality and knowledge, respecting the primacy of life and the environment, through the development of the intellectual capital of its organisations.

The General Data Protection Regulation (GDPR) came into force on 25 May 2018. It was one of the largest changes ever in the protection and processing of personal data, strengthening citizens' rights and applying to any organisation that handles personal data. CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA complies with the GDPR and, for patients in the UK, with the UK GDPR, and takes responsibility for protecting your information.

Your personal data and email address are used to communicate with you, process requests for information and any complaints, and for statistical analysis. They are only used for direct marketing, such as news and offers we believe may interest you, if you have given your consent. Full details are in our Privacy Policy.

You may at any time access, rectify, update or erase your personal data, and object to its processing, by writing to CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA, Rua Romão Ramalho, 33, 7000-671 Évora, Portugal, or by emailing geral@miguelraimundo.pt.

In any case, you have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), Rua de São Bento 148, 1200-031 Lisbon, Portugal, telephone +351 21 392 84 00, email geral@cnpd.pt, online at cnpd.pt. If you live in the UK, you may also complain to the Information Commissioner's Office (ico.org.uk).

Call recording

Since 25 July 2022, CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA has followed best practice in data security and protection. Personal data is processed in strict compliance with data protection law, as set out in the Privacy Policy.

Under Portuguese Decree-Law no. 134/2009 of 2 June and Decree-Law no. 32/2008 of 17 July, and given that the relationship between consumers and companies is increasingly remote, with customer support provided by telephone, the following rules apply to calls made by the CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA team, within the working hours it defines:

  • Calls are answered in the order they are received.
  • The professional who takes the call must identify themselves, the entity on whose behalf they are acting and, where applicable, the purpose of the contact.
  • Calls to consumers or patients must be made within the company's opening hours.
  • Information given to consumers must be clear, objective and in accessible language, aiming to answer all questions directly.
  • Only the data needed to identify the date, time, duration and type of communication is recorded.
  • Call recordings are kept for at least 90 days, and you may access their content under the applicable law.
  • CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA ensures that only specially authorised people have access to this data.
  • The data may only be disclosed by reasoned order of an investigating judge, at the request of the Public Prosecutor, or of the competent criminal police authority.
  • CARECONNECT – HEALTHCARE SOLUTIONS & SERVICE, UNIPESSOAL LDA destroys the data at the end of the retention period.

Complaints

You can submit a complaint through the official Portuguese Complaints Book (Livro de Reclamações) or by emailing geral@miguelraimundo.pt.